Shipping policy

Shipping Policy

Last Updated: September 17, 2026

At Bandt, we are committed to delivering your order safely, securely, and as quickly as possible. Please review the shipping information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing times may take longer. We will make reasonable efforts to keep you informed of any significant delays.

2. Shipping Times

Estimated delivery times depend on your destination and the shipping method selected at checkout.

Domestic Orders: Approximately 2–7 business days
International Orders: Approximately 7–21 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to customs clearance, weather, carrier disruptions, incorrect address information, or other circumstances outside our control.

3. Shipping Charges

Shipping costs are calculated based on the destination, package size, weight, and selected shipping method.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

From time to time, Bandt may offer free shipping promotions subject to specific terms and conditions.

4. International Shipping

Bandt may ship orders to selected international destinations.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee unless explicitly stated at checkout.

Customs policies vary by country, and Bandt cannot guarantee how long an international shipment may take to clear customs.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation containing tracking information when available.

You can use the tracking number provided by the carrier to monitor your shipment.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Bandt is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete shipping address.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order. We will try to assist, but we cannot guarantee that changes can be made after the order has entered processing or been shipped.

7. Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your package appears to be lost or has not arrived within the expected delivery period, please contact us so we can assist with the appropriate carrier investigation.

If your package arrives damaged, please contact Bandt as soon as possible and provide photographs of the packaging and damaged items. We will review the issue and determine the appropriate resolution in accordance with our applicable policies.

Bandt is not responsible for packages that are confirmed as delivered by the carrier but are subsequently lost or stolen after delivery.